Verified reviews

Integrity checks

Automated checks, recomputed from the public register on a short freshness window — up to a minute, plus up to ten more while the refresh runs — and not once per reader. An empty list is never proof of anything on its own — every check is named below, with what it said.

• rating spread

  Nearly every review — 99% of 190 — is 5★. An observation, not a judgement: a genuinely excellent salon can be all five stars.

About these reviews

• Neither the salon nor we choose who is invited to write a review — the invitation goes out automatically after every finished visit (including one closed automatically at least 2 hours after its end time, unless it was cancelled), on the same published rules for every salon. The salon holds three levers and all three only ever REMOVE somebody: its own block list, an objection its staff relay when a customer states one at the counter, and recording a finished visit as an absence — a correction with no deadline, which ends an invitation already sent, is refused once a review has been written, and cannot be undone. None of them can add a name, the last one also raises a public signal on this register, and all three are counted on the salon's own register screen.
• Everyone who completes an appointment is invited — at most one invitation every 30 days per person, at most 3 unanswered invitations ever, and never again after a STOP. The invitation reaches the people who were shown this notice when they left their contact details at booking. A visit counts as finished when it was closed at the till, with the finish button, or automatically at least 2 hours after its end time, and was not cancelled.
• Reviews are never paid for, and nothing is offered in exchange for one.
• Reviews are published indefinitely, in an append-only register: the salon cannot edit or delete them. Withdrawal by the author, and removal on a legal ground, stay possible — and every removal is itself recorded in the register, with the ground stated.
• The author can be contacted through the salon for any clarification.
• The author may correct their review; a correction publishes a new version without deleting the old one.
• A review keeps the stylist recorded at the time of the visit, even if that person is no longer part of the team.
• We refuse to publish only in the cases the law provides for — unlawful content, personal data, or a court order.

Verified reviews policy